Frequently Asked Questions

  • As part of our strong focus to detail in custom products; we are able to add edgework to your glasswork designs in a variety of styles.

    Read more HERE.

  • Our turn around time is based upon existing workload, current levels of production at the time of the order, and order complexity.  Our production time begins at the time the order is fully received and only after it has been verified by the customer for accuracy.

    Other factors that influence the turn around time include the amount of product ordered and the complexity of design.  All factors considered, simple orders can be fulfilled in 7 to 10 business days while larger more complex designs/orders could take several weeks.

  • As mentioned, we can cut any shape*.

    To order custom shaped glass, you will need to provide us with the template or pattern, designed to scale, for whatever you need.  This can be drawn on heavy brown or white paper, or even cardboard.

    A magic marker, blue or black ink pens and dark pencil works best.

    Our tolerances for custom shapes are as follows:

    • 3/16″ OR 1/4″ GLASS – +/- 1/8″
    • 3/8″ GLASS – +/- 3/16″
    • 1/2″ GLASS – +/- 1/4″
    • 3/4″ GLASS – +/- 3/8″

    *some restrictions may apply to type and size of glass.

  • Tempered glass is a kind of safety glass regularly used in applications in which standard glass could pose a potential danger. Tempered glass is four to five times stronger than standard glass and does not break into sharp shards when it fails. Tempered glass is manufactured through a process of extreme heating and rapid cooling, making it harder than normal glass.

    The brittle nature of tempered glass causes it to shatter into small oval-shaped pebbles when broken. This eliminates the danger of sharp edges. Due to this property, along with its strength, tempered glass is often referred to as safety glass.

    The thermal process that cures tempered glass also makes it heat resistant. Tempered glass is used to make the carafes in automatic coffee makers and the windows in ovens. Computer screens, skylights, door windows, tub enclosures and shower doors are more examples of places you will find tempered glass. Building codes also require the windows of many public structures to be made of tempered glass.

  • Glass shapes can be cut in many different shapes, sizes, angles, bevels, and v-groove patterns.  Nearly any traditional geometric pattern can be ordered from our organization.

    Geometrical patterns include, but are not limited to squares, rectangles, trapezoids, parallelograms, and half moons.  In addition to standard geometrical shapes, our facility can generate most free form shapes also.  Due to the nature of glass the shapes design is limited to tooling capabilities in relation to the desired finished edging.  If you have questions, please feel free to contact us.

  • At New Angle we treat each piece of glass as if we were installing it at our own homes and facilities.  We understand the tight time-frames many of our customers have when requesting quotations and placing orders and would like to offer the following tips and guidelines in making measurements, submitting documentation, and understanding a little more about the products and customizations that we can provide.

    Thermopane Glass:

    Submitted drawings should be made viewing the exterior of the building.

    Thermopane glass is a type of glass that consists of two separate pieces of glass that are bonded together enclosing an air space in between them.  This air space is filled with an inert gas that increases the insulating quality of the window.

    Thermopane glass is described as having 4 layers.As the image shows, layer 1 is the exterior and layer 4 is the inner-most layer.

    Shower Panels:

    Submitted drawings should be made viewing the exterior of the shower enclosure (outside looking in).

    Due to the nature of coated glass, only one side is coated; therefore it is imperative that the glass is cut to your specifications having the coating on the inside.

    Rectangular cutouts

    Rectangular cutouts in fabricated glass will always have a minimum radius in the corners.The size of the radius is dependent upon the tools required to perform the work. *Minimum radius 3/8 inch for satin edge on inside of cutouts; 2 inch radius for FPE on shapes edgework to allow for tool size.

    Low E and Tinted Glass

    Glass types such as these are tinted on the exterior surface to allow for the highest level of energy reflection.  Please observe a bi-sectional view of a tinted window below for further information.


    It is common practice in fabrication industries that dimension be given in the format of “width x height”.

    End Product Quality

    The quality of the finished fabricated glass is directly linked to the quality of the pattern provided and the amount of information submitted with the specifications.

    Directional Pattern Glass

    If you are ordering a pattern glass that has a directional pattern, such as Master Ray or English Reeded, please note the orientation of the pattern with your order, request, or quote.

    Horizontal Orientation:

    Vertical Orientation:

    Special Considerations for Patterned Glass

    Patterned glass is ordered, viewed, and measured on the “pattern” side.

    When ordering multiple pieces, there is no “pattern match” option available

    Some patterened glass, such as Seedy, have unique characteristics in the randomness of the effects.  These random characteristics have pattern variations within sheets.  Please be aware that these pattern variations do not disqualify their use in multiple piece orders.

    The image below shows a full sheet of seedy glass.  As you can see from the grids, each piece that is cut is unique and will not necessarily follow a pattern for multiple parts.

    Quotes vs. Orders

    Please ensure that documentation whether physical, facsimile, or email are designated with the appropriate label so that they will be routed correctly.

    Special Considerations for Tempered Glass

    When specifying tempered glass products, please be aware that there are certain limitations:

    Holes must be 1.5 times the thickness of the glass from the edge of the glass to the edge of the hole and 6.5 times the thickness of the glass from the tip

    of the corner to the edge of the hole measured on a diagonal

    Our max size for tempering is: 86″ x 144″

    Shower Doors

    When ordering shower doors, please include hinge templates for each hinge and slot-notch that is utilized.

    Tempered Glass

    When ordering tempered glass products, please be sure to note “Logo” or “No Logo”.  If not specified, tempered glass will be marked permanently with a tempered logo.


    Submitting Materials

    Please submit quote requests or orders on company letterhead and ensure that drawings are marked with your contact information.  This ensures that should there be any additional questions we are able to contact you promptly.

    Submitting Patterns

    Please note that all patterns should be made of wood, cardboard or paper and be only one piece. If a pattern is sent in multiple pieces they must be attached to each other, by the customer, exactly where they need to be so that no piecing together is needed to be done by us. Also when a multiple piece pattern is received the tolerance on the glass is larger due to the fact that these patterns are harder to work with.

    Submitted patterns should always have the following information on and accompanying pattern on a paper purchace order or quote request form:

    • Date
    • Company Name
    • Contact Phone Number
    • Quote/Order Name/Number (If Applicable)
    • Type and thickness of glass
    • Edgework desired
    • All other fabrication needed (Holes, Cut-outs etc.)

How to Order Custom Glass for Commercial Use:

To make the ordering process as accurate as possible, we ask that you request a quote through email, fax, or the form below. Once the quote request is received, we will analyze your description and generate a formal quote that includes all requested specifications.

Once the formal quote is generated, it will be either faxed or emailed back to you for verification of the specifications provided. If you are satisfied with the design, we accept Purchase Orders (verification required), Visa/MasterCard, Checks, Money Orders, and cash to process your order and begin the manufacturing process.

Request Form

To ensure everything on your quote or order is done exactly to your specifications, please use our standard form and fill out all applicable areas.

Download our Quote/Order form HERE.

Request for Quote

Email and Fax Information

Fax: (814) 765 – 4370